Payment & Refund

Payment Accpepted
For security need, Welcomevietnamtours.com prefers your payment by the following methods:

1. Credit card payment

We accept VISA, MARTERCARD. Please note that there is a surcharge 3% of the bank fee for Visa and Master card payment. Kindly follow the following instructions to complete the payment process. After receiving your, we will send you an invoice for your accounting purpose by fax or email.

Print out the Form of Authorization letter and fill out all required information.
Please enclose: one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo.
Print out the Letter of Aproval and fill out all required information (except the date)
Kindly note that the charge of your card will be appeared as Welcome Vietnam Tour .,Jsc.
Please send two above forms and the copies to fax number:84.4.36421388, or scan them then send by email to: info@welcomevietnamtours.com

2.Bank transfer and Cash


Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Beneficiary name: Welcome Vietnam Tour .,JSC
Beneficiary Account number: 023 8400 6000 1087 for USD Account
023 7040 6001 5696 for VND Account
Bank name: VIBank Langha
Bank address: No. 4A Lang Ha str, Dong Da dist, Hanoi city, Vietnam
Telex: 411389 VIB HN VT
Bank swift code or Bank code for transfer: VNIBVNVX


3. Send money via Western Union

Please use our information here under:
First name: Duc
Last name: Vu Van
Address: No. 837 Giai Phong str, Hoang Mai dist, Hanoi, Vietnam.
ID number: 013 12 98 98
Phone number: +84.4 2242 1353
And send us the Money Transfer Control Number (MTCN) and secret code (if needed) after your sending money.


Cancellation/ Refund
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

- 30 Days before trip commencement: 80% will be refunded
- 14 Days before trip commencement: 70% will be refunded
- 7 Days before trip commencement: 60% will be refunded
- No refund for cancellations within 2 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.